In our last two member emails, we shared updates about upcoming changes to our online booking times and the advance booking window, which were scheduled to take effect on Monday, 24th February 2025. While the advance booking window will still be reduced from 21 to 14 days starting on that date, we’ve taken your additional feedback into account regarding the change to our Online Booking Time.

Originally, we planned to move the booking time from 00:00 to 05:30. However, after considering your feedback, we’ve worked closely with our software provider to explore alternative solutions. We’re pleased to inform you that more flexibility and additional options are now available to us.

It is important to us that we open the Online Booking system outside of our Centre opening times to provide all users the opportunity to make reservations ahead of their activity start times. The times that we are now able to consider are 00:00, 05:30 and 21:00. If you would like to provide us with your feedback and a preferred time, we very much encourage you to complete our online Member’s Feedback Form by Sunday 2nd March 2025.

From Monday, 24th February 2025, the Online Booking Time will remain at 00:00 as we continue to gather your feedback and explore the best options for both our members and the Centre.

Thank you for your patience and understanding as we strive to improve our systems based on your valuable input. We’re committed to making meaningful changes and truly appreciate your support.